Privacy Policy

batpk ("batpk", "we", "us", "our") operates the online casino and sports betting platform accessible at batpk.club. This Privacy Policy sets out how batpk collects, processes, stores, and protects personal data provided by users ("you", "Player") who register and use the batpk platform. This policy applies to all data processing activities related to the batpk website, mobile experience, account dashboard, payment processing, customer support interactions, and marketing communications.

batpk is committed to handling your personal data with transparency, integrity, and strict security. We operate under an international gaming licence that mandates compliance with data protection standards applicable to licensed online gambling operators. This policy has been written in plain English so that players from Karachi to Peshawar can understand exactly how their information is used — without having to wade through pages of impenetrable legal text.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together form the complete legal framework governing your use of batpk. In the event of a conflict between this Privacy Policy and the Terms & Conditions, the Terms & Conditions shall prevail unless expressly stated otherwise.

batpk collects personal data from you in several ways — directly when you register or interact with us, automatically as you use the platform, and in some cases from third-party sources for fraud prevention and identity verification purposes. The categories of personal data we collect include:

For KYC verification purposes, you may be required to submit scanned copies or photographs of your Pakistani CNIC, passport, or utility bill. These documents are processed securely and retained only for the period required by our regulatory obligations, as described in Section 07 of this policy.

batpk processes your personal data on the following legal bases: performance of a contract (your player account agreement), compliance with legal obligations under our gaming licence, legitimate interests of batpk, and in some cases your explicit consent. The purposes for which we use your data include:

• Account Operation: Creating and maintaining your batpk player account, processing PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and providing access to all platform features including casino games, slots, cricket betting, and PSL markets.
• Identity Verification (KYC): Confirming your identity, age (21+), and residential address in compliance with our gaming licence anti-money-laundering requirements before processing your first withdrawal.
• Fraud Prevention & Security: Monitoring account activity for signs of fraudulent behaviour, unauthorised access, bonus abuse, or money laundering patterns. Your IP address, device fingerprint, and transaction history are all used in this process.
• Responsible Gaming: Monitoring gaming behaviour to identify indicators of problem gambling and, where appropriate, proactively reaching out to offer support. This is a licence requirement, not optional activity.
• Customer Support: Processing and responding to your support requests, complaints, and Live Chat sessions in both Urdu and English.
• Legal Compliance: Fulfilling reporting obligations to our licensing authority, including transaction reporting requirements and responding to lawful requests from regulatory bodies or law enforcement.
• Marketing Communications: Sending promotional emails, SMS notifications, and bonus offers — but only where you have provided consent. You may withdraw consent at any time through your account settings.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the batpk platform, optimise game performance, and enhance the Pakistani player experience.

batpk does not sell your personal data to any third party, ever. However, in the normal course of operating a licensed online gaming platform, certain personal data is shared with specific categories of trusted third parties, strictly on a need-to-know basis and only to the extent necessary for the purposes described in this policy:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and any cryptocurrency processing partners receive the minimum financial data necessary to process your deposits and withdrawals. These providers are bound by their own stringent data protection obligations.
• Identity Verification Providers: Third-party KYC and AML (anti-money-laundering) screening services receive your identity documents and personal details to complete verification checks required under our gaming licence.
• Game Content Providers: Casino game providers receive anonymised session data (e.g., bet amounts, game outcomes) to facilitate game operation. They do not receive your name, CNIC, or contact details.
• Customer Support Platforms: Our Live Chat software provider processes the content of your support conversations to enable real-time assistance. This data is protected under strict data processing agreements.
• Regulatory & Licensing Authority: Our international gaming licence issuer may require access to certain player data for compliance audit purposes. This is a mandatory condition of our licence and cannot be declined.
• Law Enforcement: batpk will disclose personal data to law enforcement authorities where required to do so by lawful order, court directive, or where disclosure is necessary to prevent or detect serious crime.

All third parties with whom batpk shares personal data are required to process that data in accordance with applicable data protection standards. batpk maintains formal data processing agreements with all such providers and conducts periodic reviews of their compliance.

The batpk platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience. Cookies are small text files stored on your device by your browser when you visit the batpk website. We use the following categories of cookies:

• Strictly Necessary Cookies: These are essential for the platform to function. They manage your login session, maintain your account authentication state, and ensure secure navigation between pages. These cannot be disabled without breaking platform functionality.
• Performance Cookies: These collect anonymised data about how you use the batpk platform — which pages you visit most often, how long sessions last, and where errors occur. This data is used solely to improve platform performance and stability.
• Functional Cookies: These remember your preferences — such as your preferred language (English or Urdu), display settings, and responsible gaming reminder intervals — to provide a more consistent experience across sessions.
• Analytics Cookies: batpk uses aggregated analytics to understand traffic patterns and player behaviour at a population level. Individual players are never identified in analytics reports.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may impair the functionality of your batpk account. On your first visit to the batpk platform, you will be presented with a cookie consent notice where you can manage your preferences for non-essential cookie categories.

batpk applies industry-standard and regulatory-grade security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our core security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the batpk platform is encrypted using 256-bit SSL/TLS. The padlock icon in your browser confirms this protection is active during every session.
• AES-256 Encryption at Rest: Sensitive data stored in batpk databases — including KYC documents, financial records, and account credentials — is encrypted at rest using AES-256 encryption, the same standard used by major financial institutions.
• Access Controls: Access to player personal data within batpk is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of data access required to perform their specific role. All access is logged and audited.
• Two-Factor Authentication (2FA): batpk strongly recommends — and in certain cases requires — 2FA on your account. This protects your PKR balance even if your login credentials are compromised. You can enable 2FA from your account security settings.
• Penetration Testing: batpk conducts regular independent security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Data Breach Response: In the event of a data breach that poses a risk to your rights and freedoms, batpk will notify affected players within 72 hours of becoming aware of the breach, in accordance with applicable data protection regulations.

While batpk implements robust technical and organisational security measures, no online system is entirely immune to security threats. You also play a role in keeping your data safe — by using a strong, unique password for your batpk account, enabling 2FA, and never sharing your login credentials with any third party.

batpk retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by our regulatory and legal obligations. Our retention schedule is as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Where data must be retained beyond standard periods due to an ongoing investigation, legal proceedings, or regulatory inquiry, it will be held only until the matter is fully resolved.

As a batpk player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via Live Chat or at the email address listed in Section 13 of this policy. batpk will respond to all data rights requests within 30 days of receipt.

batpk enforces a strict minimum age requirement of 21 years. The batpk platform is not intended for, nor does it knowingly collect personal data from, individuals under the age of 21. This is a non-negotiable requirement of our gaming licence and a fundamental commitment to responsible operation.

During the registration process, you are required to confirm that you are 21 years of age or older. Before processing your first withdrawal, batpk will verify your date of birth against a government-issued identity document — your Pakistani CNIC, passport, or driver's licence.

If you are a parent or guardian and believe a minor under your supervision has registered a batpk account, please contact our support team immediately. We will investigate and take appropriate action within 24 hours of notification.

batpk operates under an international gaming licence, and as a result some of your personal data may be transferred to and processed in countries outside of Pakistan. This applies primarily to data processed by our gaming licence authority, certain KYC verification providers, and international technology infrastructure providers.

Whenever personal data is transferred internationally, batpk ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to the protections available in Pakistan. These safeguards include:

• Data processing agreements containing standard contractual clauses that impose equivalent data protection obligations on the receiving party.
• Transfer only to jurisdictions or organisations that maintain recognised data protection frameworks with adequate protections for personal data.
• Encryption of all data in transit and at rest, regardless of the jurisdiction in which it is stored or processed.
• Contractual requirements for the receiving party to report any data breach to batpk within 24 hours of discovery.

If you would like further information about the specific international transfer mechanisms batpk uses for a particular category of data, you may submit a request via the contact details provided in Section 13.

The batpk platform integrates with a number of third-party service providers to deliver the full range of features available to Pakistani players. Each of these integrations involves some degree of data sharing, as described in Section 04. Key third-party categories and their data practices are summarised below:

• Payment Gateways: JazzCash, EasyPaisa, and banking partners (HBL, UBL, Meezan Bank) each have their own privacy policies governing the transaction data they process. batpk recommends that you review those policies, as batpk has no control over how payment processors handle data on their own systems.
• Casino Game Providers: Game content is supplied by certified third-party studios. These providers operate within the terms of their supply agreements with batpk and are not permitted to use player data for their own marketing or commercial purposes.
• Analytics Platforms: batpk uses analytics tools to monitor platform performance. Data shared with analytics providers is anonymised and aggregated — no personally identifiable information is included.
• Customer Support Software: Live Chat functionality is powered by a third-party platform. Conversations are stored securely in accordance with the data processing agreement between batpk and the provider.

batpk reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made to this policy, we will notify registered players via email to their registered address and/or via an in-platform notification upon their next login.

The updated Privacy Policy will be published on this page with a revised effective date at the top of the document. Your continued use of the batpk platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with changes to this policy, you must stop using the platform and request account closure before the revised policy takes effect.

If you have any questions, concerns, or requests related to this Privacy Policy or batpk's data processing practices, please contact us through the following channels:

• Live Chat: The fastest way to reach us — available 24/7 inside your batpk account dashboard, staffed in both Urdu and English. For data rights requests, please specify "Data Privacy Request" at the start of your chat .
• Email: For written data subject requests and formal privacy enquiries, contact us at: support at batpk.club
• Response Time: batpk aims to acknowledge all privacy-related enquiries within 48 hours and provide a full response within 30 calendar days of receiving a verifiable request.

If you are not satisfied with batpk's response to your privacy concern, you have the right to escalate your complaint to the relevant data protection supervisory authority or to our international gaming licence issuer's regulatory body. batpk takes all privacy complaints seriously and will cooperate fully with any regulatory investigation.